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HELP YOU?

We're here to help and ready to listen.

Customer Service Assistant

Meet Our AI Digital Assistant

Here to answer hundreds of frequently asked questions and help you find information quickly on our website. Just look in the lower right corner.

Fraud Hacker security alert

Report Fraud

Call us immediately at (800) 850-5000 or connect with us in digital banking.

Our Routing Number:

  • 211370558
  • Swift code: S A V V U S 3 3

Forgot your PIN?

For assistance, please reach out to your local salem Five branch or call the Contact Center during regular business hours at (800) 850-5000.


Lost or Stolen Card?

Call us at (800) 850-5000 to report lost or stolen card during and after regular business hours. 

Notices of Error or
Mortgage Loan Information

Requests can be mailed to:
Salem Five
Loan Operations
P.O. Box 840
Salem, MA  01970

Send us feedback or a complaint?

Let us know how we can address your compliant or make an improvement quickly and effectively.

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Call Us

(800) 850-5000

Phone Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET

Saturday:  9:00 AM - 3:00 PM ET

Sunday: 11:00 AM - 3:00 PM ET

 

Live Chat Support Hours

Monday-Friday:  8:00 AM - 6:00 PM ET



 

24-Hour Automated Telephone Banking

Salem Five Automated Telephone Banking is a convenient, self-service method of obtaining information or making transactions over the phone. It is available 24 hours a day, 365 days a year using a touch-tone telephone anywhere at any time.

To access Automated Telephone Banking, be sure to have your account number(s) and Personal Identification Number (PIN) on hand.

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The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please call us (800) 850-5000.