Salem Five Insurance Hires SVP/Director of Insurance Operations

Chi Vo

Chi N. Vo brings an array of industry experience to new role

Salem, Mass., April 19, 2021 – Salem Five Insurance appointed Chi N. Vo to the new position of Senior Vice President and Director of Insurance Operations, as the agency expands its management ranks to further fuel its growth and ability to serve customers.

In the position, Ms. Vo will oversee all functional aspects of the agency and ensure that organizational structures and processes are designed and built to support the profitable growth goals of the organization, in accordance with its strategic plans.

“Chi’s diverse skillset, industry knowledge and experience, but mostly her ability to lead people, make her a great fit for our organization,” said Andrew Drayer, Senior Vice President of Strategic Growth.  “She will help ensure that our team is operating as efficiently as possible and providing an exceptional customer experience.  She will also help to build the infrastructure required to support our plans for growth down the road.”

Before coming to Salem Five Insurance, Ms. Vo held several critical roles during her 20 years at MAPFRE Insurance, including leadership positions in compliance, claims and most recently business development. She is a graduate of Nichols College, where she earned a bachelor’s degree in Business Administration and Management.


About Salem Five Insurance and Salem Five Bancorp

Salem Five Insurance is a subsidiary of Salem Five Bancorp, which is also the holding company of Salem Five (, a mutual bank founded in 1855. Whatever the need and whatever the goal, Salem Five’s banking, investment and insurance professionals have the expertise to move customers forward. Salem Five has more than $6 billion in assets and 33 retail branches in Essex, Middlesex, Norfolk and Suffolk counties. In addition to Salem Five Insurance, divisions include Salem Five Mortgage Company, one of the largest mortgage lenders headquartered in New England; Salem Five Wealth Management & Trust, which offers fiduciary wealth management services to institutions and high-net-worth individuals, financial and retirement income planning, portfolio review and money management; and Salem Five Insurance Services, which provides personal and commercial insurance. Salem Five deposits are insured through the FDIC. Salem Five Mortgage Company’s NMLS # is 4662. Equal Housing Lender. Securities are offered through LPL Financial, member FINRA/SIPC. Life insurance products are offered through LPL Financial or its licensed affiliates. Insurance and investment products are not FDIC insured, not bank guaranteed, may lose value, not a deposit, and not insured by any federal government agency.


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